Shipping policy
Shipping Policy
This Shipping Policy governs the shipment of products offered on https://kelentia.com/, operated by Kelentia, with its registered address at Calle Burdeos 2, Móstoles, 28936, Madrid, Spain, and contact email: contact@kelentia.com. By placing an order through our store, you agree to the terms outlined below.
1. Order Processing
Orders are processed within 24–48 business hours after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
If there is a stock shortage or any issue affecting order preparation, we will notify you using the email address provided during checkout.
2. Shipping Methods, Destinations and Delivery Times
We currently ship to the United States.
Available shipping method:
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Standard Shipping: Estimated delivery time of 7–14 business days.
Delivery times are estimates only and may vary due to factors beyond Kelentia's control, including carrier operations, customs procedures, weather conditions, or other unforeseen circumstances.
3. Shipping Costs
Shipping costs are displayed and calculated during checkout based on the destination, package weight/volume, and selected shipping method.
We offer free shipping on all orders.
4. Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to monitor your shipment.
If you have not received this email after the maximum order processing period has elapsed, please contact us at contact@kelentia.com.
5. Delivery Address
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned due to an incorrect or incomplete address or because delivery could not be completed, reshipment will be subject to payment of the new shipping costs.
Once an order has been placed, shipping addresses cannot be modified.
6. International Shipping and Customs
Orders shipped outside Spain may be subject to customs duties, taxes, or import fees imposed by the destination country.
Any such charges are the sole responsibility of the customer and are not controlled by Kelentia.
Customs procedures may extend the estimated delivery time.
7. Delayed, Lost or Damaged Shipments
If you experience an unusual shipping delay or your tracking information has not been updated within a reasonable timeframe, please contact us by email and provide:
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Your order number.
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Your tracking number.
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Photos or other evidence of the product if it has arrived damaged.
If the shipping carrier confirms that the package has been lost, we will work with the carrier to investigate the issue and keep you informed of the next steps.
8. Delivery Inspection
We recommend inspecting your package upon delivery.
If you notice visible damage to the packaging, please note it with the carrier upon receipt and take photographs of the package and shipping label.
For damaged or defective products after delivery, please refer to our Refund Policy:
https://kelentia.com/policies/refund-policy
9. Order Cancellation Before Shipment
You may request to cancel your order provided it is still being processed and has not yet been handed over to the shipping carrier.
If the order has already been dispatched, you must wait until you receive it and follow the procedure described in our Refund Policy:
https://kelentia.com/policies/refund-policy
10. Changes to This Policy
Kelentia reserves the right to modify this Shipping Policy at any time. Any updates become effective upon publication on:
11. Contact
For any shipping-related questions, please contact us:
Email: contact@kelentia.com
Phone: Not available.
Effective Date: August 5, 2026.